1.) Access/ Communication
The visitor/ use of the website olwellness.com has immediate access to the communication data of the website olwellness.com, such as the online store’s telephone number and e-mail address, which are displayed under the menu option “Communication”.
Access to the webpages/ services of olwellness.com is free of any additional charge for the user. For the purpose of accessing our website, the user is only subject to the pricing policy for general access to the internet of the Internet Service Providers (ISPs) and the relevant fees are paid to the ISPs on the basis of the agreement between the user and the ISPs.
2.) User registration/ Creation of account
In case the visitor/ user wishes to register in order to use the services of olwellness.com, he confirms that he provides true, and all information related to the data requested by the olwellness.com for access to the contents/ services via the creation of personal account.
2a) Registration (membership)
Upon clicking on the “Creation of account” option, the user must complete the following data in a form: Name, Last name, Business name (in case of legal entities), Sex (male – female), telephone number, address, city, country, region, e-mail address, Postal Code, Password (verification of password). By completing this phase, the client creates his personal account. By creating the account, the client indicates that he wants to receive the company’s newsletter.
2b) The visitor of the website can subscribe in the company newsletter by filling in the requested data in the form which appears by selecting “Newsletter” or as a pop-up window. The visitor is asked to insert his name and email in the relevant form. By subscribing to the newsletter, the visitor will receive newsletter for the products, offers and discounts of the store.
2c) Account creation
The Members shall take measures so that their accounts are used exclusively by themselves and that no third parties have unauthorized access to their accounts. Members are liable for all actions performed via the use of their account. It is recommended that members log out from their account when they finish using the website. For the purposes of making purchases via the e-commerce applications of olwellness.com, creation of a user account is not entailed, according to the above. Communication language between the company and the client is the Greek and English language.
Upon choosing to create an account, which includes subscription to the newsletter, the client simultaneously chooses that he wishes to receive newsletter on promotion activities and offers/ sales. In such a case, you have the right to unsubscribe from the newsletter services anytime, by clicking on the relevant option, which is included in the body of the newsletter sent. Otherwise, in case you wish to delete your account, this can be made by sending an email to company. We will take care to delete completely your account in reasonable time. Any data which are entailed for the execution of an order which was placed via the user account, will be retained by the company for purposes relating the performance of the contract until the limitation periods of any claims have expired.
The visitor/ user/ client who has already created an account in olwellness.com, is recognized as registered member/ or registered client. In this case, the client will not have to submit his personal details again to place an order.
For reasons of authentication of the client/ user, the client/ user authorizes olwellness.com to install on the hard drive of the client, a file which is called “cookie”, which is used solely for the authentication purposes.
3.) Order/ Payment
The client places an order in the way described below. Placing the order from the user/ client indicates that the client accepts the terms of sale.
3a) The client who is interested in a product of the website olwellness.com shall follow the procedure described below in order to finalize the order: Click on the icon “basket”, checking of the order details (quantity, price, etc.), and then verifying the selection of the product(s) by clicking on the icon “proceed to checkout”.
3b) The client may choose to place his/ her order as a guest or via the creation of an account. In case you choose to place your order as guests, you must insert the following data in the order form: first name, last name, address, city, region, postal code, country, email, telephone, payment method, delivery method. In case you choose to create an account, you shall provide the following additional data: date of birth, sex. Upon selecting payment and delivery method, the client is asked to finalize irrevocably his order by clicking on the icon/ button “place order”.
The payment of the price of the product you chose, shall be concluded via one of the following methods, provided by the website olwellness.com and according to your option.
You may pay off your order electronically, via the safe environment of the website of EUROBANK, by use of your credit or debit card.
When you use PayPal, your bank data are never made known to olwellness.com. Paypal applies cryptography and protects the number of your card.
olwellness.com reserves the right to deny delivery or placement of an order to a client, where a legal dispute is pending.
4.) Delivery time
Delivery in 5 to 7 days which depends on the are you are located at. You can be informed by e-mail about the progress of your order.
Abroad/ Countries other than Greece
Orders to be sent aboad, shall be delivered in 7 to 10 days. You can be informed by e-mail about the progress of your order.
Aegeo Spas shall endeavor to ensure that your order is executed in short time, without prejudice to a delay due to shortfall in products or force majeure. In such a case, we will inform you as soon as possible
5.) Returns/ Replacement
5a) Exclusively in case of defective product or false delivery (for instance, the product has deteriorated or broken inside the package during delivery, or you received a product which is different from the one you ordered), replacement in the product selection is possible, provided that the following conditions are met. The store reserves its right to follow a refund policy exclusively according to the terms below.
You will not bear the replacement expenses of a product in case of false delivery or defective product. In any case, the client can communicate with the store by phone or with the olwellness.com by e-mail in order to arrange the delivery procedure, having the right to choose a different product of equal
5b) The products which are sent back, must be within their original parcel. If for any reason the outer packaging has been lost, you must use any other parcel/ package of your choice, so that the contents of the package are adequately protected.
5c) The product shall be returned with all necessary documents in the same package/ parcel, the client
5d) In case of defective product, the client must communicate by telephone or via e-mail with the webpage olwellness.com (the relevant data is included in the menu section “Contact”) no later than the business day following the date of delivery of the product.
5e) In case of false delivery, you must communicate with use within 14 days from the delivery of the product.
The above do not affect your withdrawal right, which you have the right to exercise within 14 days after the delivery of the product.
In case the client chooses a new product to replace the first one, the new product will be sent to him/ her, only after the store has received the initial product and checks that all the above conditions are met. It is noted that the product must remain in its original condition (it should remain unused and without any damages).
The Refund Policy applies to the following cases:
– The product must be in its original package, which was delivered to the client. If for any reason the outer packaging has been lost, you must use any other parcel/ package of your choice, so that the contents of the package are adequately protected.
– The product must remain in its original condition, (as was at the time of delivery) and it should not be
– The client must communicate by phone with the store or via email with the webpage olwellness.com (contact data are included in the “Contact” section on the webpage menu) within 3 days after delivery of the product, in case of defective product or false delivery.
The above do not affect the withdrawal right in case you are entitled to exercise it.
– The product must be sent back with the respective documents which the client received at the time of delivery (receipt, invoice).
Refund will be made within two business days, from the date we will receive the product, by wire transfer to the bank account indicated by the client. The client shall bear the costs of returning the product.
Likewise, we would like to inform you that you have the right to withdraw under the same circumstances. However the withdrawal right shall not be exercised in the following cases: a) purchase of products which can deteriorate or expire soon, b) purchase of sealed goods which are not suitable for return, for health protection and hygiene reasons, and which were unsealed after delivery of the good, c) supply of goods which are manufactured according to the consumer’s specifications or are clearly personalized, d) supply of goods, which after delivery, are inseparably mixed with other items.
7.) Offers and Sales (Discounts)
Sales and their duration are determined by the competent authorities of the Greek Territory and for the time indicated by the local laws in force at the time.
Offers remain valid until exhaustion of stock. Product offers for products which are no longer available for sale, will bear the sign “SOLD OUT/ OUT OF STOCK” over its image/ icon.
In case, a client orders a product which is out of stock, olwellness.com undertakes to inform the client who placed the order, via email thereabout.
8.) Prices/ Shipping costs – V.A.T.
8a) The client will bear the shipping costs, which will be displayed to the client before he concludes his order and after he has provided his postal code, country, and delivery address in the online form.
8b) Prices of the products include the VAT, in force. The prices are calculated in EURO including all other taxes in Greece. If the percentage of VAT changes, the change in the VAT will automatically be included in the price of the products, without prior notice.
olwellness.com reserves the right to amend the product prices at any time and without notice. However, the price of products for which orders have already been concluded, will remain unaffected by the change.
9.) Operation of Services
The company reserves the right to amend at any time and without any notice, unilaterally the content and the items included in olwellness.com and refer to the products made available on this website.
AEGEO SPA LTD does not hold any responsibility for the communication of the user/ member with third party service providers, which are advertised on olwellness.com and for any commercial transaction which may arise from the olwellness.com relationship.
AEGEO SPA LTD does not check/ monitor availability, content, policy on protection of personal data, the quality and the thoroughness of the services offered by the other websites and webpages, which include links or banners which direct the user to the olwellness.com website. AEGEO SPA LTD is not connected with those other websites in any other way.
11a) AEGEO SPA LTD, under the business name Aegeospas, which has its registered seat in Heraklion Crete and is duly represented by Chnaris Zacharias.
11b) Sale data
Consumer who has full data on delivery address can make purchases.
All products displayed on the webpage are available until they run out of stock.
The products which are no longer available, will be labelled with the phrase “SOLD OUT”.
In case one orders a product out of stock, the olwellness.com undertakes to inform the client who ordered the out of stock product, via email.
For All contents of the webpage olwellness.com visual or audio, including any underlying technology, images, graphic designs, pictures, texts, offered services, and in general all files of this website, the company AEGEO SPA LTD holds copyright. In addition, all contents of the webpage olwellness.com visual or audio, including any underlying technology, images, graphic designs, pictures, texts, offered services, and in general all files of this website constitute registered trademarks and service marks of the company AEGEO SPA LTD. They are protected under the respective provisions of Greek and community law and the legislation on copyright. As a result, it cannot be object of full or partial sale, copying, change, reproduction, republishing, broadcast or distribution in any way (exclusive ownership of AEGEO SPA LTD).
You are reminded that you have the right to withdraw according to legislation in force: The user holds the right to withdraw from the purchase of a product on olwellness.com by addressing a relevant declaration to the company AEGEO SPA LTD, which has its registered office in HERAKLION CRETE, within 14 days from the date the user receives the products and provided that the products are in their original state.
The client shall bear the expenses of the return of the product.
Office for consumer protection in the Ministry of Development (tel. line 1720).
13) International Jurisdiction
For any dispute which arises in relation to the transactions with consumers living abroad, competent courts are the courts of Greece.
The user acknowledges and agrees that AEGEO SPA LTD bears no responsibility for any interference in the service or any malicious external interference or virus. In addition, AEGEO SPA LTD is free from any liability related to any event which is attributed to force majeure, without prejudice to the Civil Code provisions on “Consumer Protection”)
Especially, the Company provides the user/client with the opportunity to send online message by use of the contact form under the menu section “Contact Us” or at the e-mail firstname.lastname@example.org.
The website olwellness.com does not aim at underage people. If you are not adults or are not able to conclude legally binding agreements in your country, you must not use this website. If you believe that we have received data from a person who falls under the protection of minors, without getting the necessary parental consent, inform us immediately and will take reasonable measures for the secure deletion of the data.
In addition, the company states that it is not at all liable for the content of the webpages (to which the user/ client is redirected through other links), or for any other damage, financial or of any other nature, which is incurred by the user following them. The company does not offer any warranty or guarantee that these links will be operating constantly or that their content is always true and accurate. In addition, the external links are indicative and not exclusive or restrictive. The company reserves the right to remove or to add links without notifying anyone and to change the content of the website at any time.
By using this website, you understand and accept that the company is not at all liable for the content of hyperlinks included on the website, the services they offer or the advertisements they contain.
– complies with the data protection legislation, as is indicated by Greek and European legislation on the protection of personal data, which is in force.
– protects the rights of users/ clients and visitors.
– reassures transparency in issues related to data processing and storage of data.
– is protected against any threats/ dangers of violation of data protection.
AEGEO SPA LTD provides e-commerce services with the possibility to purchase products through e-commerce application.
We use the information that we collect for the purpose of executing the commercial transaction between our store and you, as you have requested, as well as for the purpose of providing you information and offers for promotional purposes and for the best possible consumer care/ service and for your information.
For the purpose of informing you about offers, we may analyze your personal data, which you provide to us during navigation on our webpage and which (data) are intended only for reasons related to your transactions with us.
As a matter of fact, during navigation on our website, only the following personal data are collected: data which are strictly necessary for your navigation, for the execution of our trade relationship/ transaction and for the use of the applications/ services which are offered through our website, that would be the “cookies”. Cookies have as their sole purpose the “carrying out the transmission of a communication over an electronic communications network, or as strictly necessary in order for the provider of an information society service explicitly requested by the subscriber or user to provide the service”. For more information, you shall read through the relevant Cookies policy on our website.
The Company collects personal data which are essential for the registration of every user/ client, for the creation of his/her account on our website and for the communication with the user via email or telephone.
As a result, AEGEO SPA LTD collects any personal data for the following purposes:
(a) For the performance of the commercial transaction between you and our store, which you have requested and for the sending of information and offers for promotional purposes.
(b) For keeping a personal customer information file, especially in case you use applications offered over our website, or generally for the creation of a customer account. In addition, we process personal data that you provide to us when the communication with our company is made via e-mail or over the phone or even in person (face-to-face), based on personal data that you yourselves provide.
In all the above-mentioned cases, the Company retains the personal data (which you provide to us and which are necessary for the provision of services, which are related to our field of activities.
The personal data, which you provide to use, is prohibited to be used by any third party (unless the legislation or the competent authorities exclusively indicate otherwise), without complying with the legal provisions on protection of personal data, as are in force from time to time.
The Company operates according to applicable Greek and Community legislation. The company retains your personal data in a secure way, for as long you are registered in any of our services or until you have revoked your consent, in case where you had given your consent to the processing of your personal data.
In short, the Company asks for and processes only the personal data which are necessary for the processing in question. In any case, the criterion, which is applied to define the period of retention of personal data, depends on the deadlines prescribed by law and the minimization principle, the purpose limitation principle, and the rational management of our files.
AEGEO SPA LTD applies the appropriate technical, physical, and administrative safety measures during all phases of processing to protect personal data against loss, misuse, damage or alteration, unauthorized access, and disclosure as is provided for in article 32 GDPR 679/2016, so that the appropriate level of safety against dangers is ensured. Specifically, the measures include among others the following, where appropriate:
Basic parameters of our security program for data include (but are not limited to) the following:
In case you use the applications offered via our website and:
The purpose of the communication is to respond to a question – request – complaint or to any other issue, which you have described in your email, letter or by phone.
AEGEO SPA LTD will ask you to provide similar communication data (full name, email, telephone number) in order to provide the above-mentioned services, in case you communicate with the central offices of the company by telephone.
As part of its intended purpose – as is described above-, the company offers services. The categories of personal data collected by the website, via the creation of an account, via email and telephone vary and depend on the purpose of the offered service by AEGEO SPA LTD.
Specifically, the company processes your personal data, which are collected via the above-mentioned ways for the following purposes:
We would like to inform you that your personal data and the information which are collected and processed when you visit our website olwellness.com are appropriate to the circumstances and necessary for the processing of your requests and the use of our service.
The company does not manage, collect or process Geolocation data (GPS). Such geolocation data ich are collected and processed exclusively by the companies, which supply the operating system of the device you are using (in case you use the IoS operating system, the provider is Apple Inc, or Google Inc in case you Android). The company does not have access to the update position of the GPS.
Our company will use your contact details – email address and the full name of the user/ client or any other data, for direct promotion of similar products or services, for providing information to the users about application in a pilot phase, as well as to serve similar purposes, unless the user/ client sends a written notice to AEGEO SPA LTD at email@example.com or the post address A. Papanastasiou 143, informing our company otherwise.
Access to personal data is strictly restricted to the personnel of the company. Our personnel apply technical and organizational measures to ensure a proper safety level and only to achieve the purposes set.
The company does not evaluate systematically and extensively personal aspects relating to natural persons, which is based on automatic processing, including profiling.
You can exercise your rights provided for in the Greek Laws and the General Data Protection Regulation (Regulation EU 2016/679), which are the following: a. Right to be informed about the collection and processing of data (article 13 and 14), b. Right to access (article 15), c. Right to rectification, d. Right to erasure (right to be forgotten), e. Right to restriction of processing, f. Right to data portability (to receive your data in a structured, commonly used and machine-readable format – article 20 if applicable), and g. Right to object (Article 21) as well as the right to lodge a complaint with the Data Protection Agency: firstname.lastname@example.org .
Platform for online dispute resolution ec.europa.eu/consumers/odr .